Shipping policy
Shipping Policy – St.Norwell®
Last updated: October 2025
At St.Norwell®, we take great care to ensure that your orders are delivered promptly, securely, and with the quality you expect from a refined menswear brand. We partner with trusted logistics providers across Europe and beyond to guarantee a smooth and reliable experience every time you shop with us.
🌍 Shipping Regions
- United Kingdom 🇬🇧
- Ireland 🇮🇪
- Netherlands 🇳🇱
- France 🇫🇷
- Germany 🇩🇪
- Italy 🇮🇹
- Spain 🇪🇸
We continue expanding our logistics network to reach additional European destinations.
🕒 Processing Time
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). During peak seasons, processing times may extend by 2–4 days.
📦 Estimated Delivery Times
| Region | Standard Delivery | Express Delivery |
|---|---|---|
| United Kingdom | 5–10 business days | 2–5 business days |
| Ireland | 7–14 business days | 3–7 business days |
| European Union | 7–14 business days | 3–7 business days |
| Rest of Europe | 10–20 business days | 5–10 business days |
Delivery times are estimates and may vary depending on customs inspections, local couriers, or regional delays.
💰 Shipping Costs
- Standard Delivery: Calculated at checkout based on destination and parcel weight.
- Express Delivery: Optional upgrade available at checkout.
- Free Standard Delivery on orders above £90.
🧾 Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and link. If you have not received this within 3 working days, please check your spam folder or contact us at support@stnorwell.com.
🚫 Address Errors & Failed Deliveries
Please ensure your shipping address is accurate before completing checkout. St.Norwell® cannot be held responsible for lost packages due to incorrect or incomplete addresses. Orders returned to sender can be reshipped upon payment of a new shipping fee.
⚠️ Customs, Duties & Taxes
For international orders, local customs fees, import duties, or taxes may apply. These costs are the customer’s responsibility and are not included in the product price or shipping fee. St.Norwell® is not liable for delays caused by customs clearance.
📦 Lost or Damaged Parcels
If your parcel is lost, damaged, or delayed beyond 30 days, please follow these steps:
- Contact us at support@stnorwell.com.
- Provide your order number and tracking information.
- Our team will investigate and arrange a replacement or refund once the issue is confirmed.
💬 Need Assistance?
If you have any questions about your delivery or shipping status, our customer support team is happy to assist: